Support & questions

Clear answers.
A real person to reach.

Choose the reporting pathway for a concern, or contact our team for product and privacy questions.

Questions people ask.

Straightforward answers for students, families and school teams.

Does a student need to give a name?

No student name is required by default. A student can choose to share a name for one report with authorized school staff. Free text or evidence may still identify a person.

Can students use school-managed devices?

Web reporting and Staff portals are available in supported browsers. iOS and Android access is currently limited to controlled testing and authorized school rollout. Availability depends on school setup and distribution.

Who sees a concern?

Staff access depends on the authorized role and school scope. Parents and caregivers have a separate lane for their own submissions; a family session does not open other families’ reports.

Do alerts contain a student’s story?

Notifications use generic content. Authorized staff return to the protected application to see permitted incident details. Alerts require school configuration, supported devices and notification permission.

Does BullyAlert make disciplinary decisions?

No. School staff remain responsible for interpretation, support, safeguarding and disciplinary decisions. BullyAlert helps organize information and follow-through.

Can I use this for an emergency?

BullyAlert is not an emergency-response service. If someone is in immediate danger, contact a trusted adult or local emergency services; in the United States, call 911.

Product & school conversations

For demonstrations, school arrangements and general product questions.

jrod@bullyalert.app

Privacy & data questions

For policy documents, applicable school data arrangements, account or data requests.

privacy@bullyalert.app

Mail and telephone inquiries

For all inquiries, including privacy and data requests, use these public operator contacts.

Sentinel Beacon Labs, Corp.
PO Box 25472, San Mateo, CA 94402
Telephone: 939-299-5611
Privacy: privacy@bullyalert.app
General inquiries: jrod@bullyalert.app

The PO Box is a mailing address, not a reporting or emergency-response office.

Reporting an incident

Please use your school’s authorized Student or Parent/Caregiver reporting pathway for a concern. Marketing email is not an incident queue and is not an emergency channel.

Open your school portal.

Let’s build a caring school community

Give students a way to speak. Give adults a way to follow through.

Talk with us about your school’s needs, devices and response process.